buybuy BABY Reviews

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General rating

1.6/5.0

Of the 45 reviewers, 5 (11.11%) recommend this store.

Customer reviews

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Manager was hopeless

Manager was hopeless in Morrisville parkwest village It was going on closed down No returns no exchange board kept in a corner. Some small scrubber 2 of them picked. With no price tag on it. It was lying in the bowl of other 1 $ items. 12.99 were items nd I payed without checking the transaction along with other items. She was so rude.they didn't do anything. I will blamed it on myself.

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0

Jayden

Reviewed on: Jun 07, 2023

President Mary Poppins

In the six years here in Paramus alot fun from the workers and many customers and their kids is almost like working in childcare my other favorite job/career And Julie our wonderful manager is the face and essence of buy buy Baby

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0

Roger.Kelly

Reviewed on: May 21, 2023

Recommends this store!

Worst to say the least

I placed an for a Graco pack n play yard ( Rock N Grow) in Hamilton, which, is not even on their website now. An order of $356.99 on April 17,2023. The day after the order was placed I emailed customer service but was notified that their customer service email box is not monitored and was given a link to it's parent company's customer service email ( Bed Bath and Beyond) but, when I clicked on the link I got a pop up message stating the page could not be found. Today is April 27 and still have not received a single correspondence. No order confirmation. Nothing. Now they have a message on their site stating that they have decided to begin winding down operations. Do not order from Buy Buy Baby or it's parent company Bed bath& beyond. You won't get your item nor will you get any help from customer service

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0

Sims585

Reviewed on: Apr 28, 2023

Excellent customer service and products.

Tendra the manager at the store located at 270 7th ave Ny NY ******* is an Angel. Very sweet and professional. Her daughter who also works at the store is a professional. Both of them provided me excellent customer service.

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0

Craig484

Reviewed on: Apr 09, 2023

Recommends this store!

Zero if i could

Purchased an owelet camera for a baby shower for son/daughter in law. Shower was March 4th. They decided they wanted a different camera. The gift was listed on Babylist not on BBB registry. 60 day across the board return or exchange policy on items not on BBB registry. Babylist links items to this business. It was a baby shower gift.it was outside the 60 day return policy by 8 DAYS. I have 4 grandchildren. Have purchased many items at BBB including furniture, strollers. Will never again purchase from this company. I asked for a credit, not return. Poor business practice, lousy customer service. Unreasonable and ridiculous. They have lost a customer. BEWARE if you are using a registry other than BBB! Additionally, not sure this will be published. Now they want my personal info in order to publish.

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Newman568

Reviewed on: Mar 18, 2023

Don't order if have a deadline to receive

My package was delayed with no further updates via FedEx. I contacted buybuy baby customer service and explained I needed this gift for a shower and it has not arrived by the date advised when placed order. I wanted to cancel the order and start a new one. The person who assisted me was very rude and said I would have to wait. I would not recommend purchasing something if need on time.

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0

Tonya965

Reviewed on: Mar 05, 2023

TERRIBLE WEBSITE AND "HELP CENTER

For the last couple of weeks I have been trying to make a purchase online and i cannot go any further then choosing my address because the proceed to savings and payment button does not do squat diddly doo(nothing!). I tried calling customer service and using the chat but no one answers. I am beyond furious. Just take my goddamn money and give me the things i want to purchase!

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0

Norma

Reviewed on: Feb 28, 2023

Terrible customer service

We purchased the welcome rewards+ instore for $40. This never went through their system so although we had a receipt to prove it, they would not grant us access to the perks we paid for. Despite numerous emails, phone calls and online chats with customer services they failed to give us a refund or the membership. I’ve chased them for the last 6 weeks. Terrible customer service I will not be purchasing anything from this company again.

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0

Amy311

Reviewed on: Feb 19, 2023

Do not honor giving rewards

Do not honor giving rewards. I guess because I was getting rewards monthly, stopped sending them. Called number on back of credit card for months. Reward system down. Now 7 months later they don't handle rewards anymore. Supervisor was even clueless. But they want payment on time!

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0

Richard

Reviewed on: Feb 08, 2023

DO NOT BUY FROM HERE

Purchased items off my cousins baby registry for her shower... 1 out of the 5 items shipped. The rest never shipped. Purchased everything january 26th. Everytime i contact them they said the orders are on backorder and cannot be cancelled or refunded. I paid with afterpay and had to file a dispute against them. They refuse to refund me and wont make any effort to cancel the items. Her shower passed already and i have no use for these items. Terrible customer service. I will never use them again.

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1

Dale851

Reviewed on: Feb 05, 2023

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FAQs by the Kupn Community

I ordered a childs toy as a gift 3 days ago. The order reads awaiting fulfillment. Does it typically take very long to ship?

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how long will the price of a crib and dresser set remain?

Noah.Reynolds Sep 13, 2020

Don't buy. They are the worst. Terrible customer service and they ship previously damaged products.

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Do they allow exchanges if I am buying from this site for a baby shower.

Brad.Ramos Sep 28, 2016

Yes. You can

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